Newgate Medical Group

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Satisfaction Survey

NMG 2007 NMG 2008 National
Opening Hours 91% 84%
Advanced booking 89% 88% 75%
Appt with specific GP 92% 92% 88%
48hr booking 84% 84% 86%
Telephone access 81% 85% 86%

The additional telephone answering capacity has clearly improved the service offered.