Alert: ** Important Patient Notice **

Please be aware that roadworks near the surgery will be ongoing for the next few months. We recommend allowing extra time for your journey when visiting us. Thank you for your understanding.

Welcome to Newgate Medical Group

Online Requests

Patient Triage forms – submit one issue per form only – or you will be asked to submit another form another day to ensure all patients have a fair chance to get an appointment.

Our patient triage service is available online via our home page or via the NHS APP.

For urgent medical problems:

  • Fill out an online medical/health problem form
  • A GP will review your form on the same day.
  • You will be contacted by telephone or SMS with an appointment time or medical advice.
  • You must be available to respond to the GP’s message.

If you cannot fill out the form, please telephone the surgery, and a receptionist can submit it for you.

For non-urgent requests (appointments, medication, administrative issues):

  • Use the Admin or Routine Care Request form (to make a routine appointment please use the “Other admin” box).
  • Important: This is not for urgent medical problems.
  • Your request will be reviewed by our clinical or administrative team. Submissions are reviewed during our normal working hours, and we will provide a response once your request has been assessed.  Response times can differ depending on the nature of your enquiry and overall demand.

Please note: this service is not monitored continuously, and response times may vary.

Communication – You may get a call or text from the practice, so it is important that you keep your phone close to hand and stay alert to incoming messages and calls.

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Appointment Information
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Repeat Prescriptions
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Pharmacy First
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New Patient Registrations
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Sick/FIT Notes
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Test Results
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Update Contact Details
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You & Your GP practice

NHS App

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

Get Started

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

1. Only call 999 or attend A&E departments for serious accidents and for genuine emergencies.
2. If you are unsure where you should go, NHS 111 can help – search online for “NHS 111” or dial 111 from any phone. This will make sure you are seen in the right place and by the right person.
3. Consider using Urgent Treatment Centres. They can treat injuries including sprains, strains, suspected fractures, bites, cuts, scalds, and other non-life-threatening conditions. Waiting times are usually much shorter than A&E. We have UTCs at:
4. Nottingham – The NHS Urgent Care Centre (next to the BBC building) is open every day from 7am-7pm. You don’t need an appointment to attend. Seaton House, London Road, Nottingham, NG2 4LA Tel: 0115 883 8500
Newark – Newark Hospital is open 9am-10pm (last patient admitted at 9.30pm). It can be found on Boundary Road, NG24 4DE
5. Use the NHS App for access to a wide range of services and information, such as accessing medical records, booking and managing appointments, reviewing medication and ordering prescriptions as well as checking symptoms.
6. Members of the public can also help ease pressures by using their local pharmacy. Pharmacies can help with allergies, constipation, headaches, earaches and many other ailments.
7. Anyone who is in mental health distress should call the Mental Health Crisis Line: 0808 196 3779 – the helpline is open 24 hours a day.

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